Los Angeles AFB Tierra Vista Communities
RESIDENT RESOURCES
 
Where can I find the rules and regulations for my community?
 
The Resident Guide outlines the community guidelines for Tierra Vista Communities.
 
How do I contact Tierra Vista?
 
The Community Management Office can be reached at 310-241-6184. It is located at 31 Patton Quadrangle San Pedro, CA 90731.
 
Are pets allowed?
 
Yes, we gladly welcome four-legged family members at Tierra Vista Communities Please see the pet policy for more information about our pet policy and information about restricted breeds. A one-time, non-refundable fee of $200 must be paid at the time a resident notifies Tierra Vista of a pet addition (breed restrictions do apply).
 
How do I submit requests to alter my home?
 
Tierra Vista Communities does allow limited modifications within the homes.
 
For more information on the approved colors for paint modifications, review our paint request form. If you’re interested in installing a satellite dish, please review the satellite request and return the necessary paperwork. The dig permit form can be found here. For other modification requests, please review and submit the home improvement request form.
 
When can I expect the trash and recycling to be picked up?
 
Trash and Recycling Schedule
When are front yards landscaped?
 
Landscaping Schedule
 
How do I report a maintenance issue?
 
If you’re experiencing a maintenance issue in your home, please call the maintenance line at 310-241-6194 as soon as possible. If you have a Permission to Enter form on file, you can enter an online maintenance request here. For Temporary Permission to enter click here. 
 
Are there any special safety features or tips about my home or community I should know about?
We have put together a short video highlighting fire, child, water and neighborhood safety.
Click Here to watch the video
What is the process to escalate a concern related to my home or community?
Tierra Vista Communities takes resident concerns very seriously and desires to address and resolve any issues in a timely manner to the satisfaction of all parties involved. Click here to view a copy of our dispute resolution process as well as key points to contact available to assist you with your concerns.
Is renter’s insurance mandatory?
 
Although it's not required, we highly encourage residents to have personal renter's insurance.  For a list of renter’s insurance providers, click here. 
Where can I learn more about the Air Force Mandated Utilities Allowance Program?
 
To reduce energy consumption nationwide, the DOD (Department of Defense) established a utility conservation policy (Public Law 104-106, 110 St, 186 Section 2801) that holds service members and their families responsible for their utilities usage. Privatized military communities across all branches of service are also required to follow the DOD policy.

The Air Force Mandated Utilities Allowance Program more accurately captures utility costs and usage, while still offering a financial incentive to Service Members and families who conserve electricity.

This video explains the program.
Click Here to watch the video

For more in-depth information, click here to review the Air Force Mandated Utilities Allowance Program's Most Frequently Asked Questions and Answers. This document outlines the program, specific changes as well as the most frequently asked questions.

The intent of the Utility Allowance Program is to constantly heighten awareness and promote energy conservation. Through it Tierra Vista residents can become good stewards of our environment. If you have any questions, please call the Community Management Office at 310-241-6184.
Am I allowed to run a business from my home?
 
Information concerning running a business from your home can be found in the Resident Guide. For further information or to apply please contact the Community Management Office at 310-241-6184.
Are guests allowed to stay with me?
 
Guests are welcome to stay with a resident for less than 30-days without written notification. If a guest will be staying for longer than 30-days please contact the Community Management Office at 310-241-6184 to get the required approval.
 
Where can I learn more about how the wait list works?
 
The Tierra Vista Communities Wait List Explained
 
 
Where can I find out more about the utility billing program?
 
TVC Resident Utility Billing FAQ
 
 
Tell us how we're doing - Insite Resident Feedback
Our team is committed to providing you with great customer service and community programs.  The feedback you provide through Insite™ surveys helps us make improvements that are important to you.  Please take a few moments to provide us with feedback about services received from our leasing, maintenance and community teams.  We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.  
 
Please follow the appropriate links referencing the type of service you’ve most recently experienced.  
 
Leasing Experience
You’re looking for a home, we would love to hear how we can help.
 
Move-In Experience
Getting settled in after you've just moved can be stressful. Tell us about your experience.
 
Service Request Experience
Since everything will eventually need a little maintenance or a fix, we want to make sure that everything meets your satisfaction.
 
Resident Experience Survey
Hate to see you leave us, but would love to hear about your experience.
 
General Feedback
Our promise to you is that the service you receive each day is consistent and meets your expectations every time. Give us your Insite™ when one of our team members meets or exceeds your expectations and let us know when we don’t. Your Insite™ allows us to improve services and to recognize our staff for providing great service.

Click here for the Fire Safety Kid's Activity Book
DRAFT Resident Bill of Rights
Click here to view a copy of the DRAFT Resident Bill of Rights.