Additional Resources
Community Guidelines & Resources
The Community Guidelines outlines the community guidelines for Tierra Vista Communities.
Tierra Vista Communities has partnered with Esusu to help you establish and grow your credit (for FREE!) with every on-time rent payment you make. Click here to find out about the program or to opt out.
Maintenance & Pest Control
Conveniently schedule all routine service requests using the Centinel Communities App or Resident Portal! Permission to Enter (PTE) is not required. Schedule multiple service requests at once and even reschedule appointments at your convenience!
Not registered yet? It only takes a minute!
- Open the Centinel Communities App
- Tap Request Maintenance, then click “First Time User?”
- Register using the email address associated with your resident portal account.
Need help? Click here to view the Quick Start Guide and FAQs.
When your next routine needs arise, simply log into the App, tap Request Maintenance, and use the self-scheduling tool to request service on your terms. (TIP: Opt to “Save Password” to skip extra steps next time!)
If you are experiencing an urgent or emergency issue in your home, contact the Maintenance Solution Center (MSC) at (310) 241-6194 as soon as possible. Our experienced customer service agents are available for 19 hours each weekday to assist you with urgent and emergency service requests. When a request occurs on a weekend or after hours, your MSC call will be handled by an automated after-hours service that puts you in direct contact with the technician who will be responding to your urgent or emergency request. Click here for more information on the MSC.
Don’t forget to download the Centinel Communities App and enable notifications to receive an alert when the maintenance technician is on their way to your home!
Utilities & EV Charging
Centinel is excited to announce it has partnered with TRO Energy Solutions (TROES) as our “Level 2” electric vehicle (EV) charging partner for our Pacific Heights & Pacific Crest Neighborhood residents. Residents have requested Level 2 EV charging because it’s safe, efficient, and much quicker than other charging alternatives. In fact, Level 2 charging can take as little as 5 to 6 hours to reach a full vehicle charge.
In contrast, Level 1 charging (plugging an EV directly into a regular, home electrical outlet) is slow, inefficient, and potentially unsafe—it can take 24 hours or longer to charge a vehicle. TROES will provide Level 2 charging options for residents with an affordable monthly subscription. Due to the nature of Level 1 charging, the Air Force has prohibited Level 1 charging at this installation.
Due to the nature of Level 1 charging, the Air Force has issued a policy prohibiting charging electric vehicles from any home outlet. Per the policy, residents with electric vehicles interested in charging their vehicle(s) at home must enroll with our EV charging partner, TROES.
TROES will install, set up, and maintain your Level 2 charging station at no cost other than an affordable monthly subscription. There are NO out-of-pocket installation, setup or maintenance costs for residents that subscribe with TROES.
Pacific Heights & Pacific Crest Neighborhood residents interested in having a Level 2 charging station installed at their home can take the following steps to engage TROES directly:
- Visit troes.io to begin registration or click here.
- Select a ChargeTime plan that is right for you. This is a direct subscription between the resident and TROES.
- A TROES installation specialist will call you to coordinate the installation schedule.
- Once the EV charger is installed, you can conveniently manage usage, billing, scheduling and more through the ChargeTime app or by directly contacting TROES.
Renters Insurance
Beginning December 15, 2023, renters insurance is required at time of move-in and must be maintained at all times during residency with Tierra Vista Communities at the expense of the resident. Renters insurance protects you from claims for property damage and physical injury caused by or to you, a member of your family or a guest while living in your home. The lease requires proof of insurance coverage meeting the minimum requirements with Tierra Vista Communities named as an interested party at time of move-in.
Minimum Required Insurance Coverage:
- Limits of liability in an amount of at least $100,000 per occurrence
Tierra Vista Communities strongly recommends you add property insurance to cover losses or damage to your personal belongings or the personal belongings of your family or guests. Please keep in mind that Tierra Vista Communities will not cover the loss of or damage to your personal property or the personal property of your family members or guests.
You may choose any renters insurance provider. We offer ResidentShield to residents as an easy and affordable option for renters insurance. Visit www.residentshield.com/centinel for more information or to sign up today!
If you fail to obtain and maintain liability insurance as required by your lease, you will be in violation of your obligation under the lease. For more information, click here.
Tenant Bill of Rights / Tenant Responsibilities
Click here to view a copy of the Tenant Bill of Rights. Click here to view a copy of the Tenant Responsibilities.
Dispute Resolution Process
Informal Dispute Resolution Process – All Residents
Tierra Vista Communities takes resident concerns very seriously and desires to address and resolve any issues in a timely manner to the satisfaction of all parties involved. Click here to view a copy of our informal dispute resolution process as well as key points of contact available to assist you with your concerns.
Formal Dispute Resolution Process – Active Duty Residents
Our vision is to provide outstanding communities where military families live, work, and thrive. If you do not feel your concerns have been effectively addressed in a timely manner through the informal dispute resolution process above, a formal dispute resolution process which involves the Military Housing Office and the Installation Command has been outlined in Schedule 3 of the NDAA Universal Lease for Active Duty residents. To view the details of this program available for you or to begin the process, click here.
Click here to view the Department of The Air Force SAF/IEI Guidance for the Universal Lease and Dispute Resolution Process for Privatized Military Housing. This memo outlines the detailed process for Air Force locations.
We are committed to providing an exceptional resident experience while you call Tierra Vista Communities home. Please reach out to your community office with any questions or to escalate a concern related to your home or community.